crm software

10 Best CRM Systems for Small Businesses IN 2020

Every business has to face various challenges while managing business activities and maintaining long lasting relationships with their customers and business partners. It seems more challenging if you have just started your business.To deal with these challenges, you would need a powerful application that can help in managing all your business tasks, improving customers relationships and client management.

CRM software lets you keep a record of all your important contact data, manage leads, view project pipelines, connect with your team and business partners, and more from one single place. This software comes with various features that helps startup and small businesses in sales management more efficiently.

By Implementing the right CRM software, you can achieve your business goals and higher revenue and profit. Today on this page, we are going to discuss 10 best CRM software of 2020 and their features that you can easily afford and use for your startup business.

List of Best CRM for Small Businesses 

1. Zoho CRM

2. Freshsales

3. HubSpot

4. HelpSales

5. EngageBay

6. Pipedrive

7. Monday.com

8. Zendesk Sell

9. Salesforce 

10.Constant Contact

1. Zoho CRM

This cloud-based CRM lets your team capture leads, manage workflows, day to day business activities with ease. It gives your real-time insights about your customers, allows you to track every stage of your deals, send emails, make phone calls, create reports, manage inventory, and more to improve your sales performance and business productivity.

Additional Features

  • Lead Management
  • Deal Management
  • Process Management
  • Workflow Automation
  • Performance Management
  • Customization
  • Inventory Management

2. Freshsales

Freshsales is another best CRM that comes with amazing features. It helps you to engage better with your leads and turn them into your paid customers. This software also enables you to manage contacts, make calls, send emails, and get a 360-degree customer view, and perform other sales activities that are essential for your business.

Additional Features

  • Lead management
  • Account management
  • Visual sales pipeline
  • Advance lead scoring
  • 2-way Email Sync
  • SMS Integration

3. HubSpot

Hubspot CRM software allows you to simplify all your sales processes, organize data, and close more deals with ease. Now managing your growing team will no longer be difficult. It offers a number of features that you can use for free. This software helps you to deal with all your pipelines, connect with prospects through call, live chat, automate the tedious emails, and tasks, create tickets so that you never miss your deadlines. This all-in-one platform is user- friendly and helps small businesses to grow better.

Additional Features

  • Reporting dashboard
  • Company Insights
  • Deal Tracking
  • Pipeline management
  • Email tracking & notification
  • Prospect Tracking
  • Meeting Scheduling
  • Live Chat
  • Contact management

4. HelpSales

This tool is cloud-based and easy to set up. It helps you track every key detail and activity of your customer and sales opportunities, enables you to build and cultivate long term customer and business relationships that last forever. This power-packed CRM comes with various features such as automated tasks, sales pipeline creation, lead tracking, data security to grow your sales. HelpSales allows salespeople and business owners to capture leads, nurture databases, track sales, manage pipelines, update reports, and more automatically.

Additional Features

  • User-friendly dashboard
  • Realtime reminders and notifications 
  • Dynamic reports
  • Centralized lead database
  • Advanced task planner
  • Audit logs
  • Unlimited users 
  • Hosted in the cloud
  • Seamless access
  • Smart communication
  • Data security
  • Project Follow-ups

5. EngageBay

This free CRM software gives you a complete overview of every customer interaction and helps you track all your lead information to market and sell better. This software comes with marketing automation and allows you to maintain and organize all your important customers’ and companies’ information in one centralized location. This software helps startup and growing businesses to stay a step ahead always. To get more advanced features you can check out their paid plans.

Additional Features

  • Contact management
  • Email tracking
  • Live chat
  • 360-degree contact view
  • Multiple deal tracks
  • Multi-currency
  • Sales automation
  • Proposal Analytics
  • Call Records
  • Auto Dialer

6. Pipedrive

Pipedrive is totally customizable and built with actionable features that allow you to achieve your business goals. It helps you to manage leads, prioritize deals, track communications, get full control of your sales funnels to drive deals towards completion.

Additional Features

  • Custom chatbot
  • Email integration
  • Contact management
  • Mobile apps & integration
  • Data security
  • Insights & Reports

7. Monday.com CRM

This CRM software is easy to use and helps you to plan, track, manage all your leads and business activities from one single place. It automates your team’s workflow, manages customer relationships, builds effective teamwork, and makes all your projects successful and generates higher revenue for your business.

Additional Features

  • Shareable dashboards
  • Mobile Integration
  • Email Integration
  • Automations
  • Advanced Reporting
  • External Integration
  • Timeline
  • Calendar views

8. Zendesk Sell

Zendesk Sell is one of the best customer relationship management applications that helps salespeople to track and manage leads, organize and analyze deal data, build and manage a pipeline, and more. It also allows you to make calls, send emails, schedule meetings, track campaigns, view full visibility of the business processes to capitalize on opportunities and enhance productivity for your business.

Additional Features

  • Email tracking
  • Email Notifications
  • Mobile Integration
  • Activity Reporting
  • Call analytics
  • Live chat
  • Advanced Security

9. Salesforce 

Salesforce CRM has multiple features such as lead management, partner management, social media and email support, marketing automation and more. It gives you a 360 degree view of every customer, helps you to automatically pull data from your email, calendar, track calls, identify key contacts, create critical reports, get seamless access to your data at any time from any place.

Additional Features

  • Lead Management
  • Productivity Management
  • Hosts on Cloud
  • Easy set up
  • Customized dashboards
  • Email integration
  • Reminders & Notification
  • Advanced contact manager

10. Constant Contact

Constant contact is an excellent email marketing and customer relationship management solution for small businesses. This software comes with a user-friendly dashboard that enables business owners to manage contacts, track customer’s activities, send emails, create reports, and more.

Additional Features

  • Contact Management
  • Contact Segmentation
  • Social posting
  • Scheduling
  • Analytics
  • Email Marketing
  • Customization
  • Order & Inventory management
  • Tax Management
  • Easy Integration
  • Create sales funnel

Final Thought

These are the best customer relationship management software 2020 that you can choose to get the maximum benefits for your business. All these software have advanced features that can help you to capture more leads, increase sales and achieve better ROI. 

We hope that the afore-mentioned information will be beneficial for you. So if you want to  elevate your business performance, identify your business needs and select the right software that fits your business.